- 1
Contact us
Message us on WhatsApp or the contact form with your order number.
- 2
Pack it up
Return items unused, with tags and original packaging.
- 3
Get refunded
Refunds are processed within 5 working days of receipt.
Eligibility
- Requests must be made within 14 days of delivery.
- Items must be unworn, unwashed and in original condition with tags attached.
- For hygiene reasons, opened fragrances, beauty products and earrings cannot be returned unless faulty.
Exchanges
Need a different size or colour? We'll happily exchange subject to stock — just let us know when you contact us.
Faulty or incorrect items
If something arrives damaged or isn't what you ordered, send us a photo within 48 hours and we'll arrange a free replacement or full refund, including delivery.
Return postage
Unless the item is faulty, return postage is paid by the customer. We recommend a tracked service.